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Post Info TOPIC: Miami Jackpots asking for documents at withdrawal
patsypratt


Senior Member

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Miami Jackpots asking for documents at withdrawal
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Why are Miami Jackpots asking for address documents at the point of withdrawal, basically preventing me from withdrawing my winnings until they have reviewed and approved it. I have deposited £160 since the 9th August, that's over a 10 day period, and not once was I asked to provide documents before depositing.

 

 

 

UKGC rules under licence condition 17 state 'A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to supplied as condition of withdrawal if the licensee could have reasonably requested that information earlier'

 

 

 

'Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include but is not restricted to, the customer's name, address and date of birth'

 

 

 

So given i have had no issues depositing in the past 10 days and now as soon as i want to withdraw they are asking for an address document before I can, this is quite obviously a breach of this licence condition. Does this casino understand the repercussion's of breaching these licence conditions? And why does the support never reply on the chat facility and take days to answer emails. I want my winnings and this is not acceptable.



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josaphsamuel


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There are still plenty of casino's that ask at withdrawal point. Just the way it goes. Provide the address detail, deal with the pain of having to wait until they have verified you and issue the withdrawal. Then don't play there again if the experience leaves you unhappy. If you are playing at a new casino, make a small deposit and withdraw a small amount as soon as possible so you can get the account verified and test withdrawal time. Then when you play there again you know there'll be no issue if you win and make a withdrawal.



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sanchewz


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Posts: 66
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Feels like they’re happy to take your money for deposits but throw up roadblocks when it’s time to pay out. The rules you mentioned seem clear—if they needed those documents, they should’ve asked earlier.
I’ve had better luck sticking to places where withdrawals are smoother and don’t come with surprises, maybe try something like online gambling slots.



-- Edited by sanchewz on Thursday 9th of January 2025 02:04:55 PM

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