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5. Updated Content

ServiceNow is constantly evolving, with new features and updates released regularly. Our DumpsBoss ServiceNow Study Guide  is updated to reflect the latest changes in the platform, ensuring that you’re always studying the most relevant and current information.

Key Topics Covered in the ServiceNow Study Guide

In this section, we’ll dive into some of the most important topics you need to focus on while preparing for your ServiceNow certification exam. These topics are integral to understanding the core functionalities of the platform and are heavily tested in the exams.

1. ServiceNow Platform Overview

The ServiceNow platform serves as the foundation for IT service management and business process automation. You need to understand the core components of the platform, including:

• User Interface (UI): Learn how to navigate the ServiceNow UI, including the ServiceNow homepage, service portal, and record forms.
• ServiceNow Studio: ServiceNow Studio is the integrated development environment (IDE) used to build and deploy applications.
• Application Scope: Understand how applications are built within the  ServiceNow Study Guide platform and the significance of application scope in managing access and permissions.

2. Incident Management

Incident Management is one of the most critical modules in ServiceNow. It involves tracking and resolving issues that affect IT services. Key concepts to master include:

• Incident lifecycle: Understand how incidents are created, tracked, and resolved.
• Incident management process: Learn how incidents are prioritized and assigned to the appropriate teams.
• Incident SLA: Study how ServiceNow manages service level agreements (SLAs) for incidents.

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