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This course provides a comprehensive guide to managing an English Call Centre Management efficiently. Learn essential skills such as workforce planning, customer service excellence, performance monitoring, and conflict resolution. Understand how to enhance agent productivity, optimize call handling, and implement quality assurance strategies. The course covers leadership techniques, key performance indicators (KPIs), and the latest technologies shaping the industry. Whether you're a new supervisor or an experienced manager, this training equips you with the tools to improve customer satisfaction and operational efficiency. Gain practical insights and industry best practices to elevate your call centre management skills.